Privacy Policy

Privacy Policy for eCalm

Last Updated: May 5, 2025

At eCalm, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our software services, currently offering two tiers: Tier 1 ($397.00 USD/month) and Tier 2 ($797.00 USD/month). By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are eCalm is a software company offering marketing and automation solutions, including product purchase triggering automatic customer sign-up, Google review request actions, unified inbox, email marketing automation (Tier 1), and additional 24/7 support and dedicated customer onboarding (Tier 2). Our services are powered and customized under the eCalm brand.

Contact Information:

• Email: pamelaj@ecalm.io

1. Types of Data We Collect We collect personal data to provide and improve our services. The types of data we collect include:

a. Personal Information Provided by You:

• Name, email address, phone number, and billing information during account creation or subscription to Tier 1 or Tier 2 services.
• Customer data entered into our platform for automatic customer sign-up, email marketing automation, or Google review requests (e.g., customer names, emails, or purchase details).

b. Automatically Collected Data:

• Usage Data: Information about how you interact with our services, such as IP addresses, browser type, device information, pages visited, and time spent on our platform.
• Cookies and Trackers: We use cookies to enhance user experience, track performance, and support features like unified inbox and email automation. You can manage cookie preferences through your browser settings.

c. Third-Party Data:

• Data collected through integrations with GHL services or third-party platforms (e.g., Google for review requests or email marketing tools).
• Customer data provided by you for processing through our services (e.g., email lists for marketing campaigns).

1. How We Use Your Data We use your data to provide, manage, and improve our services, including:

• Processing subscriptions and payments for Tier 1 ($397.00 USD/month) and Tier 2 ($797.00 USD/month) services.
• Enabling features like automatic product purchases, customer sign-ups, Google review requests, unified inbox, and email marketing automation.
• Providing 24/7 support and dedicated customer onboarding for Tier 2 subscribers.
• Analyzing usage to improve our platform’s performance and user experience.
• Sending transactional emails (e.g., billing confirmations) and, with your consent, marketing communications.
• Complying with legal obligations, such as tax reporting or data protection laws.

1. Legal Basis for Processing We process personal data based on the following legal grounds:

• Contract: To fulfill our agreement with you for Tier 1 or Tier 2 services (Art. 6(1)(b) GDPR).
• Consent: For optional data collection, such as marketing emails (Art. 6(1)(a) GDPR).
• Legitimate Interest: For improving our services and ensuring security (Art. 6(1)(f) GDPR).
• Legal Obligation: To comply with applicable laws (Art. 6(1)(c) GDPR).

1. Sharing Your Data We may share your data with:

• GetHighLevel (GHL): As our service provider, GHL processes data to enable features like email automation, unified inbox, and Google review requests. GHL’s privacy practices are available at [GHL Privacy Policy URL].
• Third-Party Service Providers: Payment processors (e.g., Stripe), email marketing tools, or customer support platforms, all under strict data protection agreements.
• Legal Authorities: If required by law or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice.

We do not sell your personal data to third parties.

1. Cookies and Tracking Technologies We use cookies and similar technologies to:

• Ensure functionality of features like unified inbox and email automation.
• Track usage for analytics and performance improvements.
• Support Google review request actions.

You can control cookies through your browser settings or opt out of non-essential cookies. For more details, see our Cookie Policy [link to Cookie Policy, if applicable].

1. Data Security We implement industry-standard security measures, including encryption, firewalls, and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
2. Your Data Privacy Rights Depending on your location, you may have the following rights under laws like GDPR or CCPA:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Restriction: Limit how we process your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests.
• Withdraw Consent: Revoke consent for marketing communications at any time.

To exercise your rights, contact us at pamelaj@ecalm.io. We will respond within 30 days (or as required by law).

1. International Data Transfers Your data may be transferred to and processed in countries outside your jurisdiction, including the United States, and Canada where eCalm will soon operate. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.
2. Data Retention We retain personal data only as long as necessary to:

• Provide Tier 1 or Tier 2 services.
• Comply with legal obligations (e.g., tax records for 7 years).
• Resolve disputes or enforce agreements.

Data no longer needed is securely deleted or anonymized.

1. Children’s Privacy Our services are not directed to individuals under 13. We do not knowingly collect data from children under 13. If we become aware of such data, we will delete it immediately. Contact us at pamelaj@ecalm.iof you believe we have collected data from a child under 13.
2. Third-Party Services Our services integrate with third-party platforms (e.g., Google etc..). These providers have their own privacy policies, and we are not responsible for their practices. Review their policies before using integrated features.
3. Changes to This Privacy Policy We may update this Privacy Policy to reflect changes in our services or legal requirements. We will notify you of significant changes via email or through our platform. The “Last Updated” date at the top indicates the latest version.
4. Compliance with Laws We comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR) for EU users.
• California Consumer Privacy Act (CCPA) for California residents.
• Other relevant laws based on your location.

1. Contact Us For questions, concerns, or to exercise your data privacy rights, contact:

• Email: pamelaj@ecalm.io

By using eCalm’s services, you acknowledge that you have read and understood this Privacy Policy.